Praxtus Support

About Praxtus

Praxtus is a fitness and nutrition app for iPhone. Log meals by typing, speaking or taking a photo, track workouts and programs, save recipes, follow your weight and calorie targets, and ask the AI Coach for help with your training.

Get help

To contact us, use the Feedback screen in the app, at Settings → Help & Feedback, or email support@praxtus.com. Tell us what happened and what you were doing, and we will look into it. We read every message.

Common questions

• Where is Settings? Tap the menu button at the top of the Overview screen and choose Settings.
• How do I import workouts from Apple Health? Go to Settings → Import workouts from Health and allow access. Your step count then shows on the Overview screen.
• Can I import recipes from a PDF? Yes. On the Recipes tab, choose Import recipes from a file, or tap the Coach while writing a meal and choose the paperclip, then a PDF, Word document or text file. You check the recipes it finds and choose which to keep before anything is saved.
• What is the Activity bonus? Turn on Settings → Apple Health → Add extra activity to my calories and allow access to active energy and steps. When Apple Health measures more movement than your activity level already counts, the extra is added to today's calories. It is an estimate, not medical advice, and it stays on your phone.
• How do I turn off notes from my Coach? Go to Settings → Notes from your Coach.
• How do I turn off usage analytics, or delete it? It is off unless you turned it on. Go to Settings → Share usage analytics to turn it off, and Settings → Delete my usage data to delete what was recorded. Product update emails are at Settings → Product updates by email.
• How do I get a copy of my data? Go to Settings → Download my data. Praxtus makes one file with your account details, the information stored with your account and what it keeps only on that phone, apart from photos, and opens the share sheet so you can save it to Files, AirDrop it or email it.
• How do share codes work? Open a recipe, a saved workout or a program and tap Share: you get a code and a link to pass on. Someone with Praxtus adds it at Settings → Redeem a code, or by tapping the link. Revoke a code at Settings → Codes I've shared.
• Can I change units? Yes, at Settings → Units, for weight, height and distance.

Delete your account

In the app, go to Settings → Delete account and confirm. Your account and all of its data are deleted from our servers immediately and cleared from that device. This cannot be undone. Deleting the app alone does not delete your account.

Privacy Policy and Terms of Use

Both are in the app, at Settings → Privacy Policy and Settings → Terms of Use, and on the web:

• Privacy Policy
• Terms of Use